Privacy Policy

Jolly Good Hearing is an independent Australian-based hearing health care practice providing hearing tests for kids and cerumen management for adults. Our website address is: https://www.jollygoodhearing.com.au

What personal data we collect and who we might share it with 

Here at Jolly Good Hearing we take your privacy as our highest priority. As such we fully adhere to the national privacy principles issued by the federal privacy commissioner.

We will only collect information that is necessary for us to service you in completion of an on-line purchase or to assist with your inquiries.

Contact and checkout forms

We collect basic contact information from our forms for the purposes of responding to your query, request for information or delivery of our products. Your contact details from these forms are saved securely on our server, which is protected by firewalls.

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Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

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When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.  

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If you do not wish us to process your data anymore, please contact us at info@jollygoodhearing.com.au 

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Embedded Content

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

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These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

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Analytics

Our website collects generic data from your browser and internet connection for the purposes of gathering and analysing statistics about our website traffic. This data does not include any personal identification and may be shared with third party services such as Google Analytics.

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Who we share your data with

Jolly Good Hearing needs to collect information about you/a person under your care for the primary purpose of providing quality treatment. In order to fully assess, diagnose and treat you/a person under your care, we need to collect some personal information from you. If you do not provide relevant personal or health information, in part or in full, to Jolly Good hearing it may result in an incomplete assessment. This may impact on the diagnosis and the referrals that are provided. This information will also be used for the administrative purposes of running the practice such as billing you. Information will be used within the practice for handover when another audiologist will be providing you/your child with ongoing assistance.

We store information like:

• Your name, address and phone number

• People who you are close to (e.g. your family and friends)

• Details about why and how we are helping you

This helps us to support you, and to check the quality of our services. We use your information so we can work with you to design supports that suit you.

As a practice we do not share any personally identifiable or private customer information with third parties, unless they are acting as an intermediary. Some examples of intermediaries include delivery companies and other health professionals.  Your express consent will be obtained before we share information with other health professionals such as GPs, ENTs and Speech Therapists.

We only share your information if you say ‘Yes’ or if there is a situation that makes us for your protection. We only share your information:

• With a trusted person

• When we need to so you can be safe

• With your permission to provide required information to NDIS or other government organisation.

When asked to share your information, you can say ‘No’ or opt out of sharing it.

We are responsible for keeping your information safe so only those you agree to can see it. Information at Jolly Good Hearing is stored securely, and only Jolly Good Hearing employees have access to it. Jolly Good Hearing takes all reasonable steps to ensure that information collected about you/a person in your care is accurate, complete and up to date.

You have several rights with your information:

• The right to see a copy of the information we hold about you.

• The right to have inaccurate or incomplete information corrected by us.

• The right to object to any information you think is inaccurate.

If you want to see your information, please ask us.

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How long we retain your data

We retain data about cerumen management for 5 years and until the child is 21 years old for child hearing tests. All users can request in writing to receive a copy of any personal or test information we hold about them at any time.

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Users entering their personal information into any of the contact forms on our website will also have those details stored indefinitely for the purposes of responding to their queries and providing any follow-up information needed.

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What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

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Contact information

To contact us with any further queries about our privacy policy, or if you have a complaint about any possible breach of privacy by us, please use the following details:

Jolly Good Hearing

Phone: 0403 615963
Email: info@jollygoodhearing.com.au

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How we protect your data

All data collected is subject to our strict data security policies. Our computerised or paper format information is stored in secured facilities and access is restricted to authorised personnel.

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When you interact with our website we encrypt data sent from your computer to our systems. Where appropriate, we have firewalls, password protection, intrusion detection systems and virus scanning tools to protect against unauthorised persons and viruses accessing our systems.

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When personal information is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. 

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Professional associations/accreditations

Jolly Good Hearing is an independent Australian-based hearing health care practice. Our website address is: https://www.jollygoodhearing.com.au  Our audiologists are accredited through Audiology Australia.

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